Terms and Conditions

General conditions

1. Commercial Policy

1.1. Matiz Lifestyle offers the services for sale on the Website, exclusively, to users over 18 years of age and empowered with sufficient legal capacity to be bound by these Conditions of Use. Likewise, the user expressly accepts and without exceptions that access and the use of the Website, its services and contents is carried out under your sole and exclusive responsibility.

1.2. Matiz Lifestyle reserves the right not to attend to orders made by users that do not comply with what is established in the previous point.

1.3. Matiz Lifestyle reserves the right to cancel any order at its discretion.

1.4. These Conditions of Use exclusively regulate the offer, acceptance of purchase orders and the performance of services for users of the Website.

1.5. Matiz Lifestyle reserves the right to modify, at any time, the configuration of this Website, as well as the conditions of service and its content, and the right to eliminate, limit or suspend it temporarily or permanently, or prevent access to it. same, trying to inform the user of these changes, whenever circumstances allow, by publishing them on the Website.

1.6. Matiz Lifestyle does not guarantee, directly or indirectly, the content offered by third parties, nor the truthfulness, reliability, precision, timeliness or suitability of this information for use by users or any other person. The intellectual property rights over this Website are owned by Matiz Lifestyle. The exclusive exercise of reproduction, distribution, public communication and transformation belongs to this Matiz Lifestyle.

2. Types of Users and How to Place an Order.

2.1. On the Website you will find information about the services offered and the possibility of contracting them. In order to be able to process orders correctly, the user must provide the data requested for this purpose and must adhere to these Conditions of Use in the version published at the time of accessing the Website. Matiz Lifestyle guarantees the adoption of the necessary measures for the processing of personal data in accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data and in accordance with the provisions of the Privacy Policy. Browsing the Website does not require user status, but the visitor must comply with the Conditions of Sale of the website specified here. Access to the Website is conditioned upon prior reading and acceptance by any user of the terms, conditions and policies contained in the Legal Information section of this website.

2.2. As indicated, before proceeding to purchase the services by transmitting the order form, the user will be asked to carefully read and expressly accept these Conditions of Sale. We recommend that all users print one copy and archive or reproduce another copy for their personal use.

23. To place an order for one or more services on the Website, the user must follow the steps indicated in the purchase process, completing the requested information, confirming the purchase of the services added to the cart and paying for the order. By confirming the purchase of the services, the user will have all the information related to the order being processed and all the corresponding contractual data.

2.4. The user who purchases services on the Website agrees to pay at the time the purchase is confirmed. Thus, the order will not be processed until matiz.life receives payment approval. If a monthly service is contracted, the user must pay the first month through the website. The Matiz Lifestyle team will contact the client to direct the rest of the payments.

2.5. Once the order has been formalized, the user will receive by email a confirmation that the order has been placed, detailing the services purchased and their prices, the payment method, the shipping address and the other contractual data of the transaction.

2.6. Orders will be archived in the Matiz Lifestyle database for a period of time that will not exceed the limits established by current legislation. The user will be able to access their orders in the section, “My Orders”.

2.7. Matiz Lifestyle may refrain from processing orders sent by users who do not present sufficient guarantees of solvency, which turn out to be incomplete or incorrect, those whose payment confirmation is not received within 48 hours, and also in the event that the selected services are not available. In such cases, Matiz Lifestyle will inform the user by email that the Order has not been processed correctly, specifying the reasons for this, and, where appropriate, will refund the amount that has been advanced for the unavailable services.

3. Services and Prices

3.1. Only services from the Matiz Lifestyle website are for sale on the Website.

3.2. Matiz Lifestyle reserves the right to decide, at any time, the services offered through the Website. In particular, Matiz Lifestyle may, at any time, add or remove services from the online store.

3.3. The essential characteristics of the services are presented on the Website within each service sheet.

3.4. Taxes are not included in the sales prices and will be applied where applicable by law on all orders.

3.5. Service prices may be subject to updates. The prices that Matiz Lifestyle will apply to each order will be those in force at the time the user confirms the purchase of the services regardless of the day on which delivery is made. Matiz Lifestyle recommends making sure what the final sales price is before confirming the order.

4. Payment Method

4.1. The user who purchases services on the Website agrees to pay at the time the purchase is confirmed. If a monthly service is contracted, the user must pay the first month through the website. The Matiz Lifestyle team will contact the client to direct the rest of the payments.

4.2. Payment of the price of the services can be made through PAYPAL, with a credit card (VISA, VISA ELECTRON, MASTERCARD). Matiz Lifestyle is committed to using the most effective and secure methods of current technology to transmit data and payments for each transaction. These shipments will always be encrypted through a secure server (SSL).

4.3. If the user makes the payment by credit card, the bank details will be transmitted through a secure protocol to PAYPAL or others in charge of providing the respective remote electronic payment services, without any third party being able to access them in any case. . Such data will never be used by Matiz Lifestyle other than to complete the procedures related to the purchase, to issue the corresponding refunds in case of possible returns and to prevent and inform the police forces in the event of any fraud being committed. on the Website by the buyer.

4.4. The purchase price of the services will be debited from the user's current account at the time of order confirmation.

4.5. Within a maximum period of 72 hours from receipt of the payment confirmation, Matiz Lifestyle will send the user, via email, a confirmation of the purchase, including the order number. This confirmation is not valid as an invoice, only as proof of purchase.

4.6. The invoice corresponding to the purchase made will be sent by e-mail if the client requests it. Credit card fraud is a crime, and Matiz Lifestyle will take legal action against anyone who makes a fraudulent transaction in our store.

5. Guarantee

5.1. Users benefit from the guarantee offered by the Matiz Lifestyle firm, in accordance with Law 7/1996, of January 15, on the Regulation of Retail Trade.

6. Product Returns and Exchanges

6.1. The User may change one service for another, regardless of whether their price is higher or lower. Once the User has exercised the right of return, Matiz Lifestyle will return the amounts received by credit, except for shipping costs and within a period of no more than thirty days.

7. Customer Service

7.1. For any clarification, incident or claim, the user can contact the Matiz Lifestyle Customer Service, accessing the “Contact” section, located at the bottom of the Website and selecting the corresponding option or directly sending an email. email to the address hello@matiz. life

8. Intellectual and Industrial Property Rights

8.1. All elements and contents of the Website and each of the services, such as images, photographs, texts, music, sounds, videos, documents, logos and any other material, in any format, published on the Website (including menus, web pages, graphics, colors, schemes, tools, characters, Website design, diagrams, structure, selection, ordering and presentation of contents , the methods, processes, functions and computer programs that are part of the Website) are protected by copyright and other intellectual and industrial property rights of Matiz Lifestyle. Likewise, the website is considered a computer program and, as such, is also protected by legislation on intellectual and industrial property rights. Accessing the website or obtaining user status does not imply the granting of licenses or authorizations over the aforementioned industrial and intellectual property rights.

8.2. The user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, allow access to the public through any form of public communication, or perform any other action prohibited by the regulations in force. matter of intellectual and industrial property on any of the elements referred to in the previous paragraph, unless expressly consented by Matiz Lifestyle. The user must use the materials, elements, content and information accessed through the use of the Website solely for their own needs, agreeing not to directly or indirectly commercially exploit said elements.

9. Notice about Contents

9.1. Matiz Lifestyle has adopted all measures at its disposal to prevent content from being published on the Website that describes or represents scenes or situations of physical or psychological violence, or such that, according to the sensitivity of the users of the Website, could be considered harmful to civic convictions, human rights or the dignity of people in any of their forms and expressions.

9.2. Matiz Lifestyle has also adopted all useful precautions in order to assure its users that the contents of the Website are careful and do not contain incorrect information or that is not updated with respect to the date of its publication on the website (and, as far as possible, later).

9.3. Although Matiz Lifestyle tries to do everything possible to guarantee continuous access to the website itself, the dynamic nature of the Internet and its contents may not allow the Website to operate without interruptions or discontinuities due to the need to make updates to the website. . Matiz Lifestyle cannot guarantee its users that the website operates continuously and without interruptions, errors or malfunctions due to the Internet connection. If you encounter any problems while using the Website, please contact our Customer Service by sending an email to hello@matiz. life and we will try to solve the problem.

9.4. Users are fully responsible for their conduct, when accessing the information on the website, while browsing it, as well as after having accessed it. Therefore, users are solely responsible before Matiz Lifestyle and third parties for:

• The consequences that may arise from the use, for purposes or effects that are illicit or contrary to this document, of any content on the website, whether or not prepared by Matiz Lifestyle, published or not officially under its name;

• As well as the consequences that may arise from use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the website or its services or prevent normal enjoyment. by other users.

9.5. Matiz Lifestyle reserves the right to update the content when it deems appropriate, as well as to eliminate, limit or prevent access to it, temporarily or permanently, as well as deny access to the website to users who misuse it. the contents and/or fail to comply with any of the conditions that appear in this document

9.6. Matiz Lifestyle informs that it does not guarantee:

• That access to the website and/or linked websites is uninterrupted or error-free.

• Despite having taken all necessary measures, Matiz Lifestyle cannot guarantee that the content or software that users access through the website or the linked websites does not contain any errors, computer viruses or other elements in the contents that may cause alterations in your system or in the electronic documents and files stored in your computer system or cause other types of damage.

• The use of the information or content of this website or linked websites that users may make for their personal purposes.

10. Links to other Websites

10.1. The online store may contain hyperlinks (known as "links") to other websites that may have no relationship with Matiz Lifestyle.

10.2. The objective of these links is to help the user during their searches and navigation, as well as to speed up the hypertextual connection to other websites. The activation of the links does not imply any recommendation or suggestion from Matiz Lifestyle regarding access to these websites or navigation through their pages, nor any guarantee about their contents, their services or the goods they supply and sell to Internet Users. .

10.3. Matiz Lifestyle does not control these websites or their contents, nor does it carry out operations to monitor them. Matiz Lifestyle cannot be held responsible for the contents of these websites or the rules they adopt regarding user privacy or the processing of your personal data while browsing them.

10.4. These Terms of Use and the Privacy Policy do not apply to websites managed by third parties other than Matiz Lifestyle.

11. Privacy

11.1. We ask all users to carefully read the privacy policy that applies even when accessing and browsing the Website, even without purchasing any service.

12. Modification and Update of the Conditions

12.1. Matiz Lifestyle reserves the right to modify these Conditions of Use at any time, without the need to notify the user in advance, who, in any case, is solely responsible for reviewing them as a prerequisite and indispensable for the acquisition of any product available at through the Website. In any case, the Conditions of Use that were displayed on the website at the time the user purchases the corresponding services will be considered valid and applicable.

12.2. In the event that any clause of these Conditions of Use is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these Conditions. Matiz Lifestyle may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver thereof unless express recognition by Matiz Lifestyle of legal prescription of the action that corresponds in each case.

13. Applicable Legislation and Conflict Resolution

13.1. These Conditions of Use are governed by Spanish legislation, as provided in Law 7/1998, of April 13, on General Contracting Conditions, in Legislative Decree 1/2007, of November 16, which approves the Law General for the Defense of Consumers and Users and in other complementary laws, such as Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on the Regulation of Retail Trade and Law 34/2002 of July 11, on Information Society Services and Commerce Electronic.

13.2. To resolve any controversy or conflict arising from these Conditions of Use, Matiz Lifestyle is subject to the jurisdiction determination criteria established in the applicable legislation on consumers and users.