FREQUENT QUESTIONS

We accept a wide variety of styles from jackets, bags, shoes, accessories, home goods and more.
We accept vintage, gently used and new items with tags.

We have a wide range of second-hand luxury, design, street and contemporary clothing brands.

We do not accept Fast Fashion

Online items remain from season to season. Some products may be returned to the owner at our discretion, someone from the team will contact you.

If your item has not sold in a period of 4 months, we will proceed to review the appraisal

Our team spends time researching your items. Many criteria are taken into account, from original sales value, current market value, condition, demand, style and much more.

Unused, with tag
Impeccable condition, without alterations or defects. Original label included.

Without use
Impeccable condition without alterations or defects. Without original label.

Very good condition
Slightly used, but kept in very good condition. No holes, stains, peeling, discoloration...

Good condition
Used item, may show slight material wear. Scuffs, small stains, small openings in the fabric (less than 1cm).

Correct
Item that has been used frequently and has defects. Hem and components must be free of tears.

You can pay by credit or debit card, PayPal, PayPal 3 payments, Klarna, Apple Pay or Google Pay.

When you place your order, we begin packaging it immediately to ensure it reaches you as quickly as possible.

This means that, unfortunately, it is not possible to modify or cancel an order once it has been placed. Your purchases can be returned as reflected in our returns. You can find this information in the "Shipping and Returns" section.

If you forgot to buy one of your Matizes, contact us and we will help you place a new order.

Matiz Life reserves the right to cancel any order at our discretion.

Of course! You have 14 calendar days from the moment you receive your order (or deposit it at a collection point) to make any exchange or return.

You can see all the information about our Shipping and Returns Terms

You will receive the refund in the same payment method that you chose when placing your order. Refunds may take between 5 and 10 days from receiving your return to our facilities. In some cases it may be due to the banking procedure.

Yes, also interest-free! Just choose Klarna or PayPal 3 as your payment method and follow all the steps. It is very simple... ;)

Matiz is based on the circular economy. Pre-loved, refers to garments that "have already been loved before."

In this section, you will find luxury brands such as Dior, Chanel, Fendi among others with up to 70% off. Second-hand and vintage clothing that has been loved before and is looking for a new life.

All garments are selected by Marta Ortiz and sent to the dry cleaners before being sold. You can find the condition of the garments in the photos and in the product description. We curate our garments so that they are vintage, lightly used and even some with tags. If you have questions about the condition of a Pre-Loved Matiz, don't hesitate to write to us.

Increasingly, luxury brands are seeking initiatives in their strategies to provide value to the planet. This is how the pieces of these big brands, which are already produced, gain value. Circularity is one of the bases of sustainability in the fashion industry that helps avoid the effects of overproduction and stop climate change, hence Eco Luxury is born, a new way of contributing to the planet.

Of course! We are constantly including new Matizes in our Pre-loved section. Write to us by WhatsApp at +34 687 246 486 or to our email hello@matiz.life to find out more.
We perform internal authentications in our inventory department. Our team spends time researching each piece. Research during the authentication process also helps us determine the appropriate price for your piece.

When you sell an item of clothing that you no longer want, you prolong its useful life by finding it a new home and, in turn, you make money. In this way you promote sustainability by contributing to a circular economy in fashion.

Matiz offers a fluid process for each person who sells with us. All garments go through a research, authentication and appraisal process. We also store them for a minimum of 4 months so that you don't have to and find them a new owner as soon as possible.